Reference

Legal terms for India accounts

At zee5, we keep the legal path for India in one place so you can check account terms, data use and contact routes before you add any details.

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zee5 Legal terms for India accounts
REQUEST CHANNELS

Contact paths for legal requests

If you need a correction, access copy or change to the record tied to your account, use the legal contact paths below.

Legal mailbox Write to [email protected] for policy questions, corrections or record requests.
In-app form Use the form inside your account when you want a written trail.
Escalation path If your request needs another pass, ask for escalation in the same thread.
DATA AND ACCESS

How we handle data and access

We keep legal requests tied to the account that raised them, and we only process changes after checking the details on file.

Data handling

We store account fields, contact details and payment references only as long as we need them for access, records and dispute handling. When retention ends, we remove or archive them under our internal schedule.

Cookie use

Our cookies keep you signed in, remember session state and store simple preferences such as language or last page. We do not treat them as a substitute for your account details or legal consent.

Session security

We use encrypted connections on pages that handle account details, and we may ask you to verify again before sensitive edits. That extra step helps stop an unauthorised change from slipping through.

Record retention

Requests, confirmations and support replies stay linked to your account for audit and dispute handling. We keep them only for the period needed under our internal retention rules and local obligations.

Change requests

If you want to correct a name, email or contact number, send the request from the registered inbox or in-app form. We may ask for a matching document before we accept the edit.

Contact route

For privacy, access or correction questions, send one message with the exact account email and the change you want. We will reply in the same thread so you can track the file.

Legal questions and answers

These answers cover account access, data use, cookie handling and request handling for India. If local law changes or a restriction applies in your state, the answer on access may change with it. We keep the account record, support thread and related notices together so your next request does not start from zero. That helps us keep the file consistent when you return with a follow-up.

Access depends on local law and is available where local law permits. If a restriction applies to your location, the account path may stop before any details are submitted or saved.

We keep the contact details, account fields, verification records and request history needed to run the account and answer legal queries. We do not keep more than we need for those tasks.

Cookies help with sign-in, session continuity and simple preferences like language or form state. They do not change the legal text you see, and they do not replace the checks tied to your account.

Yes. Send the change from the registered email or the in-app form, say exactly what you want updated, and include any document we ask for so we can verify the request.

We keep records only for the period needed for access, account support, dispute handling and local obligations. After that, we delete or archive them under our internal retention schedule.

Send your message to the legal mailbox or use the in-app form tied to your account. Put the account email, the topic and the exact change or question in one place.

If local law or our handling rules change, we update this page and the related account steps. The version that applies to you is the one in force when you access the page.

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